How to build an online business without owning any products

Another stream of passive income I’ve been looking into is building an online retail business/store. Something that has always put me off however, is that I know very little about product manufacture, distribution and sales. I am after all uncomfortable with things I don’t know about. I have been looking into how you can create an online shop without needing to own your own products – or make them, stock them etc.

I came across a webinar of a guy selling an automated technology platform in which he talked about how to sell products without even seeing them. His technology took the hard work out of setting up a commerce website for beginners but given I have skills in this area for me it filled in a lot of blanks about the product side of things.

Essentially the key steps selling other people’s products online are:

  1. Set up a Shopify store (website)
  2. Find some products on a distributor website such as AliExpress
  3. Run some targeted advertising, such as PPC or FB ads
  4. Drop your ad click throughs on a landing page and then up-sell other products through checkout

As you would imagine, if this works, you can easily repeat or scale up the process. A friend of a friend of ours, knows a multi-millionaire who cashed in on the 50 Shades of Grey popularity a few years ago by setting up an online shop that just sold butt plugs…

Questions I have:

  1. How do you deal with the customer service aspect? Presumably they are my customers and I need to look after them. How do returns work etc?
  2. How many conversions can I expect for spending a very small daily test budget of say £5?
  3. What are the fees on Shopify?
  4. Does this work in the UK?
  5. Is this the same mechanism people use to sell on Amazon? (i.e. instead of having an online store)

Risk level: seems low – time spent and only outlay is marketing costs, should I choose to pay for marketing